The Man Who Discovered Quality cover

The Man Who Discovered Quality

by Andrea Gabor

Charismatic inventor of the Fourteen Point philosophy for quality, W. Edwards Deming took his techniques to Japan, where they were readily adopted and credited for that country's economic triumph. Here Gabor explores the development of "quality" as a management science, from the United States to Japan and back again.

Chappie’s discussion starters

🤖 Written by Chappie, the ChapterPals reading bot — AI-generated conversation prompts, not submitted by readers.

  1. Which character stayed with you after you turned the last page, and why?
  2. Was there a moment where you disagreed with a character’s choice? What would you have done?
  3. What theme did this book keep circling back to — and did it earn its ending?
  4. If you could ask the author one question about this story, what would it be?
  5. Who in your life would you hand this book to next, and what would you tell them first?