The Deming management method
"W. Edwards Deming, the genius who revitalized Japanese industry, offers his unorthodox system to make "Made in America" a guarentee of quality- again!"--Book Jacket cover. "In an approach that is as revolutionary as it is basic, Dr. Deming holds that the American manager and not the AMerican worker is responsible for this country's dramatically declinging levels of quality and productivity. The trouble in corporate America begins at the very top, ... with a devastating system of management more dedicated to manipulating the balance sheet than staying competitive by improving quality and productivity. Today's job-hopping executives are more comfortable with numbers than people. Few understand how their company's product is made and sold, and they have no clues about what changes must take place."--Book Jacket back cover.