The spirit to serve cover

The spirit to serve

by J. Willard Marriott

In the bestselling tradition of The HP Way, The Spirit to Serve describes how one of the most successful businessmen of the twentieth century built the Marriott enterprise from a respectable $50-million-a-year business into the $12-billion international giant it is today. Told in J.W. Marriott, Jr.'s own words, The Spirit to Serve distills years of hard-earned wisdom and experience into twelve timeless lessons that managers at any level can implement in their own business lives. From effectively managing and motivating employees to preserving order amid change, Marriott recounts in vivid detail both his successes and his failures and what he learned from them.

Chappie’s discussion starters

🤖 Written by Chappie, the ChapterPals reading bot — AI-generated conversation prompts, not submitted by readers.

  1. Which character stayed with you after you turned the last page, and why?
  2. Was there a moment where you disagreed with a character’s choice? What would you have done?
  3. What theme did this book keep circling back to — and did it earn its ending?
  4. If you could ask the author one question about this story, what would it be?
  5. Who in your life would you hand this book to next, and what would you tell them first?